Top 5 KPIs Every Union Should Track in 2025
Data-driven insights that strengthen compliance and member trust
Unions run on accountability. Leaders must show members that dues are managed wisely, grievances are handled fairly, and dispatch is transparent. But without clear metrics, it’s difficult to prove performance—or identify where improvements are needed.
In 2025, the most effective unions rely on key performance indicators (KPIs) to track outcomes and guide decisions. This article highlights the five most important KPIs for unions and explains how modern reporting tools make them easy to measure.
KPI 1: Member Attendance at Events and Meetings
Why It Matters
Attendance is a proxy for member engagement and trust.
Low turnout may signal dissatisfaction or communication gaps.
High attendance shows strong solidarity and organizational health.
How to Track It
Use digital sign-ins and Event Attendance Tracking for Unions.
Compare turnout by meeting type (general membership vs. committees).
Track participation trends over time to identify engagement challenges.
KPI 2: Dues Collection Rates
Why It Matters
Dues are the financial lifeline of every union.
Tracking delinquency helps prevent budget shortfalls.
Strong collection rates demonstrate operational discipline.
How to Track It
Monitor on-time vs. late payments across members.
Use Union Dues Processing Software for automated reminders.
Compare delinquency rates quarterly and set improvement targets.
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KPI 3: Dispute Resolution Time
Why It Matters
Long dispute cycles erode member trust and expose unions to risk.
Faster resolution demonstrates efficiency and fairness.
Employers take unions more seriously when disputes are processed promptly.
How to Track It
Measure average time from filing to closure for disputes.
Use dashboards in Custom Union Report Management to track bottlenecks.
Compare resolution times year over year to gauge progress.
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KPI 4: Dispatch Speed and Accuracy
Why It Matters
Dispatch is often the most visible union function.
Members expect fair, timely job assignments.
Slow dispatch creates frustration and disputes.
How to Track It
Measure average time from job request to member assignment.
Track errors or reassignments due to eligibility issues.
Integrate with Dispatch Management for real-time data.
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For nearly two decades, we’ve been a trusted partner to union halls across North America.
Since 2006, our hands-on experience has given us a deep understanding of the unique challenges you face. We are proud to provide powerful, tailored solutions that solve those challenges and make a real impact on your operations.
KPI 5: Grievance Closure Rate
Why It Matters
High numbers of unresolved grievances can indicate systemic issues.
Closure rate shows unions are addressing member concerns effectively.
Data helps identify repeat problems with specific employers.
How to Track It
Track grievances filed vs. resolved each quarter.
Segment by employer, category, or outcome.
Use Grievance Tracking Tool for Unions for structured logging and reporting.
Union Impact was founded on one principle: unions deserve software designed for them—not retrofitted business tools. By handling migration, integrating core modules, and focusing on compliance and transparency, Union Impact gives locals the tools to stay organized, retain members, and grow.
To hear directly from locals using our platform, see Union Client Testimonials.
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If you have questions or need assistance, feel free to contact us. We’re here to help you navigate your union software needs.
